Frequently Asked Questions

At HomeRiver Group® Memphis, we’re ready to answer any questions you have. We’ve listed some of the most frequently asked questions here. If you don’t see the question or the answer you’re looking for – contact us.

• Q:How do you market my property?

  A: We start with yard signs and an aggressive online advertising campaign. We’ll put your listing on our own website, which gets over 9,000 hits per month, and also send it to over 200 rental websites that tenants use. We’ll track the results and do our best to get your home rented within two to four weeks.

• Q:How will you bill me?

  A: Your first statement will include any leasing costs, such as advertising, maintenance work to get the property ready, and cleaning. After that, your expenses will be our management fee and any maintenance or repair work that was done at your property. You don’t have to worry about paying the bills; we’ll deduct the cost directly from the rent we collect for you, and forward the balance to your account.

• Q:Who keeps the security deposit?

  A: We collect the security deposit from the tenants before they move in and we hold it in a separate escrow account until the tenants move out.

• Q:What do I do about utilities?

  A: Keep your utilities on while we are showing the property. We’ll handle the transition of utility billing to your tenants. You won’t have to pay utilities while a tenant is in place; you’ll only be responsible for your mortgage, taxes, insurance, and any HOA dues.

• Q:When will my rent be paid?

  A: We’ll process tenant payments and deposit your money between the 10th and the 15th of the month.

• Q:What if something breaks or needs to be repaired?

  A: Tenants can request repairs online or contact us if there’s an emergency. Our maintenance team is staffed and prepared to respond 24 hours a day. We’ll keep you informed and provide details of any work that needs to be done.

• Q:What if the tenant doesn’t pay rent?

  A: We have a systematic and consistent plan in place to collect late rent and, if necessary, file an eviction. We will serve the required legal notices and begin the eviction process on a tenant who has not paid. You can talk to us about our Eviction Protection Plan, which ensures you don’t have to pay for a costly eviction if we need to remove a bad tenant.